Cookie Policy

Last Updated: June 2025

This Cookie Policy explains how , located at , operating the website of Elvorohotel Retreat (hereinafter referred to as "we", "us", or "our"), uses cookies and similar tracking technologies when you visit our website. This policy describes what cookies are, the types of cookies we use, how you can manage your cookie preferences, and your rights as a user.

By continuing to use our website, you agree to the use of cookies in accordance with this Cookie Policy. If you do not agree, you may adjust your browser settings or use the consent management tools described below.

For any questions regarding this Cookie Policy, please contact us at: info@elvorohotelretreat.com.

1. What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, tablet, or other internet-enabled device) when you visit a website. Cookies are widely used by website operators to make their websites work more efficiently, to improve user experience, and to provide reporting information to site owners.

Cookies can be "persistent" or "session" cookies. Persistent cookies remain on your device after you close your browser until they expire or until you delete them. Session cookies are deleted automatically when you close your browser.

In addition to cookies, we may also use similar tracking technologies such as web beacons, pixels, tags, and scripts to collect and track information and to improve and analyse our services. In this Cookie Policy, the term "cookies" refers collectively to all such technologies.

2. Who Sets Cookies on Our Website?

Cookies placed on our website may be set either by us (first-party cookies) or by third-party service providers acting on our behalf or independently (third-party cookies). First-party cookies are set by directly. Third-party cookies are set by external organisations whose services we have integrated into our website, such as analytics providers, advertising networks, and security services.

3. Types of Cookies We Use

We classify the cookies used on our website into the following categories based on their purpose:

3.1 Strictly Necessary / Essential Cookies

These cookies are essential for the proper functioning of our website and cannot be switched off in our systems. They are usually only set in response to actions you take that constitute a request for services, such as setting your privacy preferences, logging in, or filling out forms. Without these cookies, certain parts of the website may not function correctly. You can set your browser to block or alert you about these cookies, but some parts of the site will then not work.

  • Session management and authentication cookies
  • Security and fraud prevention cookies
  • Load balancing cookies
  • Cookie consent preference cookies

3.2 Performance and Analytics Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our website. They help us understand which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and, where possible, anonymised. If you do not allow these cookies, we will not know when you have visited our site and will not be able to monitor its performance.

3.3 Functional Cookies

These cookies enable the website to provide enhanced functionality and personalisation, such as remembering your language preference, your region, or your previous selections. They may be set by us or by third-party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

3.4 Marketing and Advertising Cookies

These cookies may be set through our website by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

4. Specific Cookies Used on Our Website

The table below provides details about the specific cookies used on the Elvorohotel Retreat website, including the cookies set by our third-party service providers.

Cookie Name Provider Category Purpose Duration
__cf_bm Cloudflare Strictly Necessary This cookie is used by Cloudflare's bot management solution to distinguish between humans and bots. It helps protect our website from malicious traffic and automated abuse. 30 minutes
_cfuvid Cloudflare Strictly Necessary Used by Cloudflare to track individual users and apply rate limiting rules. It helps maintain website security and performance by identifying and managing user sessions. Session
cf_clearance Cloudflare Strictly Necessary This cookie is set by Cloudflare after a visitor has successfully passed a security challenge (e.g., CAPTCHA). It allows the visitor to browse the website without being repeatedly challenged. 1 year
_ga Google Analytics Analytics This is the main Google Analytics cookie. It is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request and used to calculate visitor, session, and campaign data for website analytics reports. 2 years
_ga_[ID] Google Analytics (GA4) Analytics Used by Google Analytics 4 to persist session state and to store information about how visitors use the website. It helps generate statistical data on how the visitor uses the website. 2 years
_gid Google Analytics Analytics This cookie is set by Google Analytics and is used to distinguish users. It stores and updates a unique value for each page visited and is used to differentiate between individual sessions. 24 hours
_gat Google Analytics Analytics This cookie is used by Google Analytics to throttle request rate, limiting the collection of data on high traffic sites. 1 minute
_gcl_au Google Tag Manager / Google Ads Marketing Used by Google AdSense for experimenting with advertisement efficiency across websites using their services. It is also used to store and track conversions. 3 months
_fbp Meta (Facebook) Pixel Marketing This cookie is set by the Meta (Facebook) Pixel. It is used by Facebook to deliver a series of advertisement products such as real-time bidding from third-party advertisers, and to track conversions, optimise ads, build targeted audiences for future ads, and remarket to people who have already taken some kind of action on the website. 3 months
_fbc Meta (Facebook) Pixel Marketing This cookie is set when a user arrives at the website after clicking on a Facebook advertisement. It is used by Facebook to attribute website conversions back to Facebook ad campaigns. 2 years
fr Meta (Facebook) Marketing This is Facebook's primary advertising cookie. It is used to deliver, measure, and improve the relevance of ads, and to track users across websites for advertising purposes. 3 months
IDE Google DoubleClick / Google Ads Marketing This cookie is set by Google's DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads, with the purpose of measuring the efficacy of an ad and to present targeted ads to the user. 1 year
cookie_consent Strictly Necessary This first-party cookie stores the user's cookie consent preferences so that the website remembers their choices and does not repeatedly display the cookie consent banner. 1 year
PHPSESSID Strictly Necessary A general-purpose session cookie used to maintain a user's session state across page requests. It is used to identify your session on our web server. Session

Please note that the list of cookies above may be updated from time to time as our website functionality and third-party partnerships evolve. We encourage you to check this Cookie Policy periodically to stay informed about the cookies we use.

5. Third-Party Services and Their Privacy Policies

Our website uses the following third-party services that may place cookies on your device. We encourage you to review the privacy and cookie policies of these third parties to understand how they process your data:

  • Cloudflare, Inc. — Security, performance, and content delivery network services. For more information, please visit the Cloudflare Privacy Policy .
  • Google LLC (Google Analytics & Google Ads) — Website analytics, advertising, and conversion tracking services. For more information, please visit the Google Privacy Policy and Google's Analytics Opt-out Browser Add-on .
  • Meta Platforms, Inc. (Facebook Pixel) — Social media advertising and conversion tracking services. For more information, please visit the Meta Privacy Policy .

6. Legal Basis for Processing

In accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, Ontario's provincial privacy laws, we process personal data collected through cookies on the following legal bases:

  • Consent: For analytics, functional, and marketing cookies, we rely on your freely given, specific, informed, and unambiguous consent, which you provide through our cookie consent banner when you first visit our website.
  • Legitimate Interests: For strictly necessary cookies, we rely on our legitimate interests in ensuring the security, integrity, and basic functionality of our website, where such interests are not overridden by your fundamental rights and freedoms.
  • Legal Obligation: In some cases, we may process data to comply with a legal obligation to which we are subject.

7. Your Consent and Cookie Management

When you first visit the Elvorohotel Retreat website, you will be presented with a cookie consent banner that allows you to accept or decline non-essential cookies. Strictly necessary cookies will be activated regardless of your choice, as they are required for the website to function.

You may withdraw or modify your consent at any time by using the cookie preference settings available on our website, or by adjusting your browser settings as described below. Please note that withdrawing consent does not affect the lawfulness of any processing carried out prior to your withdrawal.

7.1 Managing Cookies Through Your Browser

Most web browsers allow you to control cookies through their settings. You can typically find these settings in the "Options", "Settings", "Preferences", or "Tools" menu of your browser. The following links provide instructions for managing cookies in the most popular browsers:

Please be aware that restricting or deleting cookies may impact the functionality of our website and your user experience. Some features of our website may not function correctly if cookies are disabled.

7.2 Opting Out of Analytics Cookies

You can opt out of being tracked by Google Analytics by installing the Google Analytics Opt-out Browser Add-on , which prevents Google Analytics JavaScript from sharing information with Google Analytics about your visit activity.

7.3 Opting Out of Interest-Based Advertising

You can opt out of interest-based advertising from participating companies through the following industry opt-out tools:

8. Do Not Track Signals

Some web browsers have a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals. Our website does not currently respond to DNT browser signals. We will continue to monitor developments in this area and update our practices accordingly.

9. Cookies and Minors

Our website is not directed at children under the age of 19 (the legal age of majority in the Province of Ontario). As our services include casino and gaming activities, all users must be of legal gaming age to access certain portions of our website. We do not knowingly place cookies on the devices of minors, and we do not knowingly collect personal information from individuals under the age of 19 through cookies or otherwise. If you believe that a minor has provided us with personal information, please contact us at info@elvorohotelretreat.com.

10. International Data Transfers

Some of the third-party service providers whose cookies we use — including Google LLC and Meta Platforms, Inc. — are based in the United States of America and other jurisdictions outside of Canada. When data collected through cookies is transferred to these providers, it may be processed in countries with different data protection laws than those in Canada. We ensure that any such transfers are made in accordance with applicable Canadian privacy laws, including PIPEDA, and that appropriate safeguards are in place to protect your personal information.

11. Your Privacy Rights

As a resident of Canada and the Province of Ontario, you have certain rights regarding your personal information. These may include:

  • The right to access personal information we hold about you
  • The right to request correction of inaccurate personal information
  • The right to withdraw consent to the processing of your personal information
  • The right to lodge a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, or for any privacy-related inquiries, please contact us at:

12. Privacy Policy

This Cookie Policy should be read in conjunction with our Privacy Policy, which provides further information about how collects, uses, and protects your personal information across all of our services and interactions. Our Privacy Policy is available on our website and can be accessed by contacting us at info@elvorohotelretreat.com.

13. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, our business operations, or for other operational, legal, or regulatory reasons. We will post any changes to this Cookie Policy on this page with an updated "Last Updated" date at the top of the policy. Where the changes are significant, we may also provide a more prominent notice, such as adding a statement to our website's homepage or sending you a notification.

We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies. Your continued use of our website after any changes to this Cookie Policy have been posted will constitute your acceptance of such changes to the extent permitted by applicable law.

14. Contact Us

If you have any questions, concerns, or comments about this Cookie Policy or our use of cookies, please do not hesitate to contact us:

We will endeavour to respond to all legitimate enquiries within a reasonable timeframe and in accordance with our obligations under applicable Canadian privacy law.