Terms of Use

Last Updated: June 2025

Welcome to elvorohotelretreat.com (the "Website"), the official online presence of , a company registered in Canada with its principal place of business located at (hereinafter referred to as "the Company", "we", "us", or "our"). These Terms of Use ("Terms") govern your access to and use of this Website, including all content, features, services, reservations, and information made available through it. Please read these Terms carefully before using the Website.

1. Acceptance of Terms

By accessing, browsing, or using this Website in any manner, you acknowledge that you have read, understood, and agree to be legally bound by these Terms of Use, as well as our Privacy Policy, which is incorporated herein by reference. If you do not agree with any part of these Terms, you must immediately discontinue your use of the Website.

These Terms constitute a legally binding agreement between you (the "User") and We reserve the right to amend, update, or replace these Terms at any time at our sole discretion. Any changes will become effective immediately upon being posted to the Website. Your continued use of the Website following the posting of revised Terms constitutes your acceptance of those changes. It is your responsibility to review these Terms periodically.

If you are accessing or using this Website on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and the term "you" shall refer to both you and that entity.

2. Age Restriction

This Website is strictly intended for individuals who are eighteen (18) years of age or older. By accessing or using this Website, you represent, warrant, and confirm that you are at least 18 years of age. If you are under the age of 18, you are not permitted to access, use, or register on this Website under any circumstances.

The casino and gambling-related services described or accessible through this Website are subject to applicable Canadian federal and provincial laws and regulations. In the Province of Ontario, participation in gaming activities is legally restricted to individuals who have attained the minimum legal age of 18 years. strictly adheres to all applicable age verification requirements and reserves the right to request proof of age at any time, whether online or on-premises.

does not knowingly collect personal information from individuals under the age of 18. If we become aware that a minor has accessed our Website or provided personal information, we will take immediate steps to remove such information and restrict access.

3. Description of Services

The Website provides users with information about the Elvorohotel Retreat hotel and casino property located in Toronto, Ontario, Canada, including but not limited to:

  • Hotel room reservations, rates, and accommodation details;
  • Information about casino facilities, gaming options, and entertainment offerings;
  • Dining, spa, and recreational amenity information;
  • Promotional offers, loyalty programs, and special events;
  • Contact and customer service information;
  • Online booking and registration functionalities.

All services and products described on this Website are subject to availability. reserves the right to modify, suspend, or discontinue any service, feature, or offering at any time without prior notice. We do not guarantee that any specific service will be available at all times.

4. User Obligations

As a condition of your use of this Website, you agree to comply with all applicable Canadian federal laws, provincial laws of Ontario, and local regulations, as well as the specific obligations set out below.

4.1 Permitted Use

You agree to use this Website solely for lawful purposes and in accordance with these Terms. You agree that you will:

  • Provide accurate, complete, and current information when creating an account or making a reservation;
  • Maintain the confidentiality of your account credentials and notify us immediately of any unauthorized access;
  • Use the Website only for personal, non-commercial purposes unless expressly authorized in writing by ;
  • Respect all intellectual property rights belonging to and third parties;
  • Comply with all applicable laws and regulations, including those governing gambling and gaming in Ontario and Canada.

4.2 Prohibited Activities

You expressly agree that you will not:

  • Use the Website in any manner that could damage, disable, overburden, or impair our servers or networks;
  • Attempt to gain unauthorized access to any part of the Website, server, or network connected to the Website;
  • Use any robot, spider, scraper, or other automated means to access the Website for any purpose;
  • Transmit any harmful, offensive, defamatory, obscene, fraudulent, or otherwise unlawful content;
  • Impersonate any person or entity, or falsely represent your affiliation with any person or entity;
  • Engage in any activity that constitutes or facilitates illegal gambling or gaming activity;
  • Circumvent, disable, or otherwise interfere with security-related features of the Website;
  • Collect or harvest any personally identifiable information from the Website without our express written consent;
  • Use the Website to transmit unsolicited commercial communications (spam) in violation of the Canada's Anti-Spam Legislation (CASL), S.C. 2010, c. 23;
  • Violate any applicable local, provincial, national, or international law or regulation.

reserves the right to suspend or terminate your access to the Website immediately and without notice if we determine, in our sole discretion, that you have violated any of these obligations.

5. Intellectual Property

All content on this Website, including but not limited to text, graphics, logos, images, audio clips, video clips, data compilations, and software, is the property of or its content suppliers and is protected under the Copyright Act, R.S.C. 1985, c. C-42, and other applicable Canadian and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Website and its content solely for your personal, non-commercial use. You may not reproduce, distribute, modify, create derivative works of, publicly display, republish, download, store, or transmit any content from this Website without the prior express written consent of

Any trademarks, service marks, and trade names displayed on this Website are the registered and unregistered marks of or their respective owners. Nothing on this Website shall be construed as granting, by implication, estoppel, or otherwise, any licence or right to use any trademark without the prior written permission of the trademark owner.

6. Privacy and Personal Information

Your use of this Website is also governed by our Privacy Policy. is committed to protecting your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA), S.C. 2000, c. 5, and all applicable provincial privacy legislation in Ontario. By using this Website, you consent to the collection, use, and disclosure of your personal information as described in our Privacy Policy.

7. Reservations and Bookings

All hotel reservations, bookings, and purchases made through this Website are subject to the specific terms and conditions presented at the time of booking, including applicable cancellation policies, payment terms, and availability restrictions. reserves the right to cancel or modify any reservation in the event of pricing errors, unavailability, or other unforeseen circumstances, in accordance with applicable Canadian consumer protection laws.

Promotional rates, packages, and special offers advertised on the Website are subject to availability and may have specific booking windows, stay requirements, and other restrictions. reserves the right to modify or withdraw any promotional offer at any time without prior notice.

8. Disclaimer of Warranties

This Website and all content, services, and features provided through it are offered on an "as is" and "as available" basis, without any representations or warranties of any kind, either express or implied. To the fullest extent permitted by applicable Canadian law, expressly disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

does not warrant that:

  • The Website will be available, uninterrupted, timely, secure, or error-free;
  • The results obtained from the use of the Website will be accurate or reliable;
  • Any errors or defects in the Website will be corrected;
  • The Website or the servers that make it available are free of viruses or other harmful components.

Any content downloaded or otherwise obtained through the use of the Website is accessed at your own risk, and you will be solely responsible for any damage to your computer system or loss of data that results therefrom.

9. Limitation of Liability

To the maximum extent permitted by applicable law in Canada, , its directors, officers, employees, agents, affiliates, successors, and assigns shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages arising out of or in connection with:

  • Your access to or use of (or inability to access or use) the Website;
  • Any conduct or content of any third party on the Website;
  • Any content obtained from the Website;
  • Unauthorized access, use, or alteration of your transmissions or content;
  • Any errors, omissions, interruptions, deletions, defects, or delays in operation or transmission;
  • Any losses arising from hotel reservations, casino activities, or related services;
  • Any reliance placed on information or materials posted on the Website.

This limitation of liability applies whether the alleged liability is based on contract, tort (including negligence), strict liability, or any other basis, even if has been advised of the possibility of such damages.

In jurisdictions that do not allow the exclusion or limitation of liability for consequential or incidental damages, 's liability shall be limited to the fullest extent permitted by applicable law. In no event shall the total cumulative liability of to you for all claims arising out of or relating to these Terms or your use of the Website exceed the greater of (a) the total amount paid by you to in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) one hundred Canadian dollars (CAD $100.00).

10. Indemnification

You agree to defend, indemnify, and hold harmless , its directors, officers, employees, agents, licensors, and service providers from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable legal fees) arising out of or relating to:

  • Your violation of these Terms of Use;
  • Your use of the Website or any content obtained from it;
  • Your violation of any third party's rights, including intellectual property or privacy rights;
  • Your violation of any applicable law or regulation;
  • Any content you submit, post, or transmit through the Website.

11. Third-Party Links and Content

This Website may contain links to third-party websites, applications, or services that are not owned or controlled by We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We do not warrant the accuracy, completeness, or reliability of any content found on such third-party websites.

The inclusion of any link on this Website does not imply endorsement, approval, or recommendation by You acknowledge and agree that shall not be responsible or liable, directly or indirectly, for any damage or loss caused by or in connection with your use of or reliance on any third-party content, products, or services.

12. Responsible Gambling

is committed to promoting responsible gambling practices. We encourage all guests and users to gamble responsibly and within their means. Gambling is intended to be a form of entertainment, and we strongly advise users to be aware of the potential risks associated with gambling activities.

If you or someone you know is experiencing difficulties related to gambling, please seek assistance from a qualified support organization. Resources are available through ConnexOntario and the Responsible Gambling Council of Canada. complies with all applicable Responsible Gambling requirements as mandated by the Alcohol and Gaming Commission of Ontario (AGCO) and other relevant regulatory bodies.

13. Governing Law

These Terms of Use and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the Province of Ontario and the applicable federal laws of Canada, without regard to any conflict of law provisions.

Applicable legislation includes, but is not limited to, the Electronic Commerce Act, 2000, S.O. 2000, c. 17 (Ontario); the Consumer Protection Act, 2002, S.O. 2002, c. 30, Sched. A (Ontario); the Gaming Control Act, 1992, S.O. 1992, c. 24 (Ontario); and all other applicable provincial and federal statutes.

14. Dispute Resolution

14.1 Informal Resolution

In the event of any dispute, claim, or controversy arising out of or relating to these Terms of Use or your use of the Website (a "Dispute"), both parties agree to first attempt to resolve the Dispute informally. You agree to contact in writing at the address below and provide a written description of the Dispute, the relief sought, and your contact information. We will attempt to resolve the Dispute within thirty (30) calendar days of receiving your written notice. If the Dispute is not resolved within this period, either party may proceed to formal dispute resolution as described below.

14.2 Mediation

If informal resolution is unsuccessful, the parties agree to submit the Dispute to non-binding mediation administered in the City of Toronto, Ontario, Canada, before a mutually agreed-upon mediator. The costs of mediation shall be shared equally between the parties, unless otherwise agreed in writing.

14.3 Jurisdiction and Venue

If mediation is unsuccessful or if either party declines mediation, both parties irrevocably submit to the exclusive jurisdiction of the courts of the Province of Ontario, sitting in Toronto, Ontario, for the resolution of any Dispute that cannot be resolved by mediation. You waive any objection to the laying of venue of any such proceeding in Toronto, Ontario, and waive any objection that such courts are an inconvenient forum.

14.4 Class Action Waiver

To the extent permitted by applicable Canadian law, you agree that any Dispute shall be resolved on an individual basis only, and not as a class, consolidated, or representative action. You expressly waive any right to participate in a class action lawsuit or class-wide arbitration against

15. Severability

If any provision of these Terms of Use is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable, while preserving the original intent of the parties to the greatest extent possible.

16. Waiver

No failure or delay by in exercising any right, power, or privilege under these Terms shall operate as a waiver of that right, power, or privilege. No single or partial exercise of any right, power, or privilege shall preclude any further exercise of that right, power, or privilege or the exercise of any other right, power, or privilege. Any waiver by of a breach of any provision of these Terms shall not be construed as a waiver of any subsequent breach.

17. Entire Agreement

These Terms of Use, together with our Privacy Policy and any other legal notices or policies published by on this Website, constitute the entire agreement between you and with respect to your use of the Website. They supersede all prior or contemporaneous communications, representations, and agreements, whether electronic, oral, or written, between you and regarding the Website.

18. Contact Information

If you have any questions, concerns, or comments about these Terms of Use, or if you wish to submit a written notice for the purposes of dispute resolution, please contact us at:



Website: elvorohotelretreat.com

We will endeavour to respond to all inquiries in a timely and professional manner in accordance with our obligations under applicable Canadian law.