Elvorohotel Loyalty Programme
The Elvorohotel Loyalty Programme is built on a single organising principle: a hotel of this character should remember its guests and act on that memory without being prompted. Points accrue across every category of spend - accommodation, dining, entertainment, and hotel services - and the reward structure is designed to return value in the form of experiences rather than discount codes. Members at every tier receive recognition that is personal rather than procedural, from a preferred room assignment noted on their profile to a standing restaurant reservation held in their name.
Points Across All Hotel Spend
Every dollar spent anywhere within Elvorohotel Retreat - at The York Table, The Garrison Brasserie, the rooftop terrace, event spaces, and all hotel services - accrues at the same base rate, with no categories excluded.
Three Membership Tiers
Heritage, Landmark, and Founding tiers reflect the depth of a member's relationship with the property - each tier unlocks a specific set of standing preferences, priority access, and annual recognition events.
Preference Profiles Updated in Real Time
Room temperature, pillow selection, dietary requirements, preferred newspapers, and floor preferences are stored on the member's profile and actioned automatically on arrival - without the member needing to re-state them on each visit.
Annual Recognition Stay
Members who pass specific annual spend thresholds receive a complimentary two-night stay in a category above their usual booking pattern - confirmed by personal letter from the General Manager and valid 12 months from the date of issue.
Partner Access in Toronto
Founding-tier members receive reciprocal recognition at a curated set of Toronto partners - priority seating at Massey Hall and the Four Seasons Centre, advance ticket access for the TIFF programme, and preferred booking at a selection of the city's independent cultural institutions.
Early Access to New Programmes
Every new service, dining format, entertainment programme, and seasonal offering is presented to Founding-tier members 30 days before public announcement - giving them first reservation rights without competition from the general booking calendar.