Responsible Gambling Policy

At Elvorohotel Retreat, we believe that gambling should always be an enjoyable and entertaining experience. We are deeply committed to promoting responsible gambling practices and ensuring the well-being of every guest who chooses to visit our casino facilities. This policy has been established by , located at , and applies to all gaming activities offered at our premises.

Our Commitment

We take our responsibility to our guests seriously. Gambling is meant to be a form of entertainment, and we work hard to create an environment where it remains just that — fun, safe, and within your control. Our team is trained to recognize the signs of problem gambling and to provide compassionate, non-judgmental support to anyone who may need it.

As part of our ongoing commitment, we pledge to:

  • Provide clear and accurate information about the risks associated with gambling.
  • Offer practical tools and resources to help guests manage their gambling activity.
  • Train all casino staff to identify and respond sensitively to signs of problem gambling.
  • Enforce strict age verification measures to prevent underage gambling.
  • Cooperate fully with regulatory authorities and responsible gambling organizations.
  • Never target vulnerable individuals or those who have self-excluded with gambling promotions.
  • Continuously review and improve our responsible gambling practices.

We understand that behind every guest is a person with a unique story. If you or someone you care about is struggling, please know that help is always available — and that reaching out is a sign of strength, not weakness.

18+ Age Policy — No Underage Gambling

All gambling activities at Elvorohotel Retreat are strictly reserved for individuals who are 18 years of age or older, in accordance with the laws of the Province of Ontario and the Government of Canada. We have a zero-tolerance policy for underage gambling.

To protect younger guests, we take the following measures:

  • Valid government-issued photo identification is required for all guests who appear to be under the age of 25. Accepted forms of ID include a passport, driver's licence, or government-issued identity card.
  • Any individual who cannot provide satisfactory proof of age will be denied entry to all gaming areas.
  • Our staff are trained and empowered to request identification at any time, without exception.
  • Minors are not permitted in any designated gaming areas of the hotel, even if accompanied by an adult.

We ask that parents and guardians take responsibility for ensuring that minors do not access gaming facilities. If you suspect that a minor is attempting to gamble, please notify a member of our team immediately.

Recognizing the Signs of Problem Gambling

Problem gambling can affect anyone, regardless of age, background, or financial situation. It often develops gradually and can be difficult to recognize at first. We encourage all guests to reflect honestly on their gambling habits and to look out for those around them.

You may be experiencing a problem with gambling if you notice any of the following signs:

  • Spending more money or time gambling than you originally intended.
  • Feeling restless, irritable, or anxious when you try to cut down or stop gambling.
  • Chasing losses — continuing to gamble in an attempt to win back money you have lost.
  • Lying to family members, friends, or colleagues about the extent of your gambling.
  • Using gambling as a way to escape from stress, anxiety, depression, or personal problems.
  • Neglecting work, school, family, or personal responsibilities because of gambling.
  • Borrowing money, selling belongings, or experiencing financial difficulties due to gambling.
  • Feeling a persistent preoccupation with gambling — constantly thinking about past wins or planning the next session.
  • Repeatedly trying to cut back on gambling but being unable to do so.
  • Gambling with money needed for essential expenses such as rent, food, or bills.

If any of these signs feel familiar, please do not hesitate to reach out for help. You are not alone, and support is available. Speaking to a trusted professional can make a significant difference.

Gambling Tips for Staying in Control

For the vast majority of our guests, gambling is an enjoyable pastime. Here are some practical tips to help ensure it stays that way:

  • Set a budget: Decide how much money you are comfortable spending before you begin, and stick to it. Only ever gamble with money you can afford to lose.
  • Set a time limit: Decide in advance how long you will spend gambling and leave when your time is up.
  • Take regular breaks: Step away from the gaming floor periodically to clear your head and reassess.
  • Do not chase losses: Accept that losses are part of the experience. Never increase your bets in an attempt to recover lost money.
  • Keep perspective: The outcome of gambling is based on chance. There is no strategy that guarantees a win.
  • Avoid gambling when emotional: Try not to gamble when you are feeling stressed, upset, or under the influence of alcohol or other substances.
  • Balance gambling with other activities: Make sure gambling is just one of many activities you enjoy, not the primary focus of your leisure time.

Self-Exclusion and Player Protection Tools

We offer a range of tools to help our guests maintain control over their gambling. These resources are entirely confidential and free of charge. We encourage anyone who feels they may benefit from additional support to take advantage of these options without hesitation.

Self-Exclusion Programme

If you feel that your gambling has become difficult to manage, you may voluntarily request to be excluded from all gaming areas at Elvorohotel Retreat. During a self-exclusion period, you will be denied entry to our casino floor, and your details will be removed from all promotional mailing lists.

Self-exclusion options include:

  • Short-term exclusion: A cooling-off period of 30, 60, or 90 days.
  • Long-term exclusion: A period of 6 months, 1 year, or up to 5 years.
  • Permanent exclusion: An indefinite exclusion with no expiry date.

To initiate a self-exclusion request, please speak with a member of our Guest Services team at the front desk, or contact our Responsible Gambling Officer directly. All requests are handled with the utmost discretion and compassion.

Ontario's Self-Exclusion Programme — GameSense

In addition to our in-house programme, guests in Ontario can register for the GameSense voluntary self-exclusion programme administered by the Alcohol and Gaming Commission of Ontario (AGCO). This programme allows individuals to exclude themselves from all provincially regulated gaming venues in Ontario.

  • Visit iagco.agco.ca to register online or inquire at our Guest Services desk for assistance.

Deposit and Spending Limits

We encourage all guests to establish personal spending limits before engaging in any gambling activity. Please speak with a member of our team to discuss the options available to you.

Reality Checks and Time Reminders

Our staff are empowered to offer friendly check-ins to guests who have been in the gaming area for an extended period of time. These are offered with care and without judgment.

Support and Helpline Numbers

If you or someone you know is struggling with a gambling problem, please reach out to one of the following trusted organisations. All services listed below are confidential, non-judgmental, and available to anyone who needs support.

Canada — National and Provincial Support

  • ConnexOntario (Ontario Problem Gambling Helpline)
    Phone: 1-888-230-3505
    Available 24 hours a day, 7 days a week. Free, confidential information and referral service for problem gambling, mental health, and addictions in Ontario.
  • Responsible Gambling Council (RGC)
    Website: responsiblegambling.org
    A Canadian non-profit organization dedicated to problem gambling prevention. Offers resources, research, and support tools for individuals and families.
  • Gamblers Anonymous Canada
    Website: gamblersanonymous.org
    A fellowship of individuals who share their experiences and support one another in recovery from problem gambling. Meetings available across Canada.

United States

  • National Council on Problem Gambling (NCPG)
    Phone: 1-800-522-4700
    Text: "GAMBLER" to 833234
    Website: ncpgambling.org
    The National Problem Gambling Helpline is available 24/7 and provides crisis intervention, information, and referrals to local treatment resources across the United States and internationally.

United Kingdom and International

  • GamCare
    Phone: 0808 8020 133 (UK Freephone)
    Website: gamcare.org.uk
    GamCare provides free information, support, and counselling for anyone affected by problem gambling in the UK. Live chat and a national helpline are available 24/7.
  • BeGambleAware
    Phone: 0808 8020 133 (UK Freephone, operated by GamCare)
    Website: begambleaware.org
    BeGambleAware is a leading charity in the UK working to keep people safe from gambling harms. Their website offers self-assessment tools, advice, and referrals to treatment services.
  • Gamblers Anonymous International
    Website: gamblersanonymous.org
    Offers a global network of support groups for people affected by problem gambling, with meetings available in numerous countries worldwide.
  • Gordon Moody Association (UK)
    Phone: +44 (0)1384 241292
    Website: gordonmoody.org.uk
    Provides residential treatment programmes and therapeutic support for individuals with severe gambling problems in the United Kingdom.

You do not have to face this alone. Whether you are worried about yourself or someone you care about, these organisations are here to help — with understanding, experience, and genuine compassion.

Contact Our Responsible Gambling Team

If you would like to speak with a member of our Responsible Gambling team, request information about self-exclusion, or simply have a confidential conversation about your gambling habits, please do not hesitate to contact us:

  • Hotel Name: Elvorohotel Retreat
  • Operator:
  • Address:
  • Guest Services Desk: Available 24 hours a day at the hotel front desk.

All enquiries are handled in strict confidence. Our team is here to support you without judgment, and we will always treat your situation with the sensitivity and respect it deserves.

This Responsible Gambling Policy is reviewed regularly to ensure it remains current, effective, and in line with all applicable Canadian and Ontario provincial regulations. We are proud to be part of a community that puts people first.